Excellent4.9507 reviews
 
4.9
 
Excellent507 reviews
 
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 Ali Xclassic 
 
4 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Very disappointing experience.

I contacted this company because I needed an electrical key. I was told that someone would come to our shop to assess the work and provide us with a quotation.

Their representative attended our shop and charged us £72 including VAT. We specifically asked him for a receipt at the time, but he did not provide one. He told us that the receipt would be sent by email, but we never received it. Our shop CCTV also shows his attendance at our premises.

After the visit, we had to repeatedly chase the company for approximately a week just to receive the quotation. We were repeatedly told it would be sent shortly, including being told it would be sent “within an hour,” but it kept being delayed.

When we eventually received the quotation, we were shocked to see that it was £2,499.99 EXCLUDING VAT.

I then contacted another company for the same work and received a quotation of approximately £640 INCLUDING VAT.

That is an enormous difference in price.

Considering that we were charged £72 for the visit, were never provided with the promised receipt, had to chase them for approximately a week to even receive their quotation, and were then quoted £2,499.99 excluding VAT compared with approximately £640 including VAT from another company, I am extremely dissatisfied with this experience.

I have now requested a full refund of the £72. If the company refuses to resolve the matter, I will consider taking the appropriate steps available to me to recover the payment.

Based on my experience, I would strongly recommend getting alternative quotations before agreeing to any work and making sure you receive proper documentation for any payment you make.
  
 
 
 
 
 
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 Steve Miley 
 
5 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Excellent service from Vatsal - efficient booking arrangements, clear re costs, efficient and effective lock change and such a friendly nice guy to have in the house. Will definitely use again.
  
 
 
 
 
 
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 Tabarak Sadik 
 
10 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Not sure how you got my review removed. I am a genuine customer and your company has ripped me off charging £300 to gain entry into my property when the rate established by the master locksmith association puts it at £90+vat.
  
 
 
 
 
 
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 Terrell Cox 
 
10 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
We accidentally locked ourselves out of our flat at 2:30 in the morning. Vatsal came right over and quickly got us back in. No damage to the door. Very courteous and great communication. He was a life saver. Highly recommend
  
 
 
 
 
 
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 ryan porter 
 
27 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
He arrived very quickly and managed to open my car with the keys locked inside. Would highly recommend!
  
 
 
 
 
 
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 A D 
 
28 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Valsai what a life saver. I walked out of my house and pulled the front door closed and literally milli-seconds later realised that I had left my door keys on the side and now I've locked myself out great. Panic set in but I then remembered seeing a locksmith near were i live on Greenford road and (luckly i had my car keys at the time) so I drove down to thier office as I couldn't remember thier name but had driven past thier offices hundreds of times, saying good to know, but shouldn't need to use them!!!. Well today was that day. So I dropped in, I didn't have to wait long, and was greated by a helpful staff member who talked me through the booking process via WhatsApp, essy. I booked a locksmith via thier WhatsApp in the shop. it was confirmed in circa 5-10mins, I then drove back home 20mins later arriving back to be greated by one of the locksmiths waiting. He greated me as Valsai and talked me through the various options he had for trying to get me back in with the very, very, very last distructive option of having to drill out the lock, which neither of us realy wanted. which was a blessing to hear as if you've ever watched rogue traders you'll understand. This company in my eyes are 100% not that, nice feeling to have when your in such a position what ever time of the day. Valsai, was chatty and sincere about his work and reassuring to me that he was determined to get the lock open in under 30mins, which he did which was a relief. Prior to paying he offered me an option to purchase one of their upgrade serial linked locks, which if you did what I did, all you need do is go down to thier office with ID and the key reference and they will cut you a replacement key based, which is less than it cost for an emergency call out, to me value for money. I declined as funds a bit tight now more so due to this issue, but he wasn't pushing for a sale, he did advise if I changed my mind I could just go back to the office and pick one up there. Definitely thinking about it now, its cheaper than an emergency call out even if its in norm working hours.. Again as I have already said, these guys are definitely 5 star and actually come across as all genuine locksmiths...One thing I've learnt from today is check out registered locksmiths in your area who offer the registered lock system because it will save you money in the long run, even if you never need to call them ou, its peace of mind, thanks.
  
 
 
 
 
 
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 Alina Naidu 
 
37 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Our bathroom door was jammed shut due to a faulty lock. Called Watchdog and they came within 30 minutes. Vatsal was brilliant- efficient, honest, tidy and got us into the bathroom! They actually answered the phone which was something I didn't find when calling around (needing to leave messages and wait for someone to respond when you're in need is frustrating!). I was also able to communicate via whatsapp which was very helpful. They were upfront about their pricing and it was reasonable.
If I need a locksmith again I'll definitely call Watchdog. :)
  
 
 
 
 
 
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 Nikesh Chauhan 
 
38 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Top notch
  
 
 
 
 
 
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 Sinead Murphy 
 
38 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Super service from Elie at watchdog locksmiths. Very accommodating and transparent regarding the cost of repairs. 10/10
  
 
 
 
 
 
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 Christopher Roscoe 
 
42 days ago
 
 
 Trustindex verifies that the original source of the review is Google. 
Vatsal came and fixed the locks on two doors. One required a mechanism change and the other a new lock. All the work was completed without fuss. He gave advice and was really helpful. I’d definitely recommend d them.